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Brand New Support Experience: Answers.Bill.com

March 9, 2012

When I wake up in the morning, I am thrilled to come to work at Bill.com.  One of the primary reasons for my excitement is the ability to offer you such awesome support.  In order to continue to improve how we serve you and in response to your feedback, we are launching a brand new support experience

Search for answers 24 hours a day Screen shot 2012-03-07 at 8.53.00 AM
We’ll be entering need-to-know information on a daily basis, to empower you to find answers and solve problems anytime day or night. You can share or print the help topics and you can also “subscribe” to a topic to be notified of updates. Customers who access this experience from the Support link under the gear icon in their account, will find additional resources and contact options.


Enjoy expanded support hours

Bill.com is expanding the hours of our popular and responsive live chat support service.  We will now be open from 5 am to 6 pm PT on weekdays and from 8 am to 12 pm PT on Saturdays. We’re working more like you do and are expanding our hours of operation by 14 hours a week. We’re here to help!

Support history
When you link to our support site by clicking Support from the gear icon in your account, you’ll be signed in. This will allow you to contact us and will also give you the ability to view your support history tab, where all your previous conversations with us will be stored for future reference. Our representatives will have access to this same history, so when you contact us, we will have your information at our fingertips.


Give us feedback

We’ll really enjoy reading and responding to the feedback you can provide us, using the Give Feedback option and in rating the articles you read. This will allow us to create content, as well as product and support experiences specifically for you!

Kathleen Long
VP of Customers

 

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