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@billcom Customer Tip: What if My Customer Already Uses Bill.com?

October 7, 2011

The customer pays you directly from Bill.com (instead of paying from the branded website we create for you). When you email their invoice, it shows up in their Bill.com Inbox as MonsterWLightbulb
an eBill.
 
Here's a summary of the differences for customers:

 Pay bills via the branded website

  • Invoice received in their email
  • Website – they log in to your branded website (from link in invoice email)
  • Branding shows your logo on the customer website we create for you
  • Pay invoices – they pay at your branded website
  • Payments are automatically applied to invoices
  • History – they see all past invoices and payments as you make updates (real time)
  • Confirmation – you get an email summary of all payments received
  • Fees – you pay $0.49 per payment received (shows up in your Bill.com statement)
  Pay bills via Bill.com

  • Invoice received in their Bill.com Inbox as an eBill
  • Website – they log in to Bill.com
  • No branding  - you're one of their vendors
  • Pay invoices – they pay at Bill.com (where they can route invoices for approval before payment)
  • Payments are automatically applied to the invoice. However, if the customer has overpaid, the   
    payment will show up in your Inbox so that you can manually apply it to the correct invoice(s).
  • History – they see invoices and payments they've made through Bill.com
    Confirmation – you get an email for each payment your customer makes
  • Fees – you pay nothing: your customers pays the transaction cost.

They can still log in to pay through your branded website from the link in their email, but we recommend they pay through Bill.com (so that they can route the invoice payment for approval).

Have any questions? Please feel free to contact support and we will happily walk you though the process!

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